Recruitment of Advisors
Private Clients M/F

Presentation of our client

Groupama is a mutual insurance and financial services group with 31,000 employees serving 12 million members and customers. A century-old insurance group, its mutualist model is a guarantee of respect for its customers.

Groupama is firmly rooted in the French economic and social fabric, based on solid values: proximity, solidarity, performance and customer satisfaction. Through its brands, Groupama is the only group in France able to cover all of its customers' insurance needs.

SECTOR

Insurance

CHALLENGE

Recruitment of Private Customer Advisors (M/F) within a specified time frame

SOLUTION

Part-time E-RPO

RESULTS

17 new hires

Challenge

As part of the development of its network, Groupama Centre Manche Val de Loire aims to recruit nearly 30 new Sales Advisors M/F: this is a large-scale recruitment project to be completed in two months. The team of four HR Development Officers has already launched a regional communication campaign and is receiving a large number of CVs.

It is quickly becoming overwhelmed and does not have the time to process responses to job advertisements or to give positive or negative feedback to candidates, in addition to conducting HR interviews and managing other tasks related to their job. As a result, Groupama's employer brand is at serious risk of being tarnished and the project may not be successfully completed within one month.

For Morgan Philips Outsourcing, the challenge was to work with four contacts in four different areas, respecting their working methods and meeting very tight deadlines in order to achieve the integration objectives in the second month after the launch of this large-scale recruitment project.

Solution

To meet our client's requirements and help them achieve their objectives, we assigned one part-time Research Officer to process all the responses to the advertisements in the four geographical areas. The use of Morgan Philips Outsourcing's ATS enabled us to process applications with complete transparency and gave clients a very detailed overview of the progress of our work.

We sorted all applications according to the established criteria, organised interviews in the diaries of our four clients and maintained a rate of 20 pre-qualifications per day. A weekly follow-up meeting enabled us to implement a flexible working method that met the individual expectations of our four client contacts. After one month of part-time service, Groupama recruited 17 candidates and achieved its recruitment targets for Sales Advisors within the specified timeframe.

Results

263 CVs selected
243 CVs pre-qualified

70 CVs validated
100% response rate to advertisements

The Morgan Philips Outsourcing teams were very responsive and provided excellent follow-up. The ATS was very useful in helping us monitor the project. We achieved our objective in part because our Research Manager was able to adapt his working methods to each of his four contacts.

Thomas

HR Development Manager