Recruitment of
Flight Attendant (PCB) F/M

Presentation of our client

Air France, founded in 1933, is France's national airline. With a rich history and a solid international reputation, Air France is synonymous with elegance and quality in the field of air transport. The company operates from its main hub at Paris-Charles de Gaulle Airport, one of the largest airports in Europe.

Air France serves a vast network of destinations around the world, offering regular and direct flights to more than 200 cities in over 90 countries. With a modern and environmentally responsible fleet, the company focuses on comfort, safety and innovation to provide an exceptional travel experience for its passengers.

In addition to its operational excellence, Air France stands out for its refined cuisine, French artistic culture on board, and commitment to sustainable development. It is part of the Air France-KLM group, one of the major players in the global airline industry, and continues to embody French elegance in the skies, while being at the forefront of innovation to meet the changing needs of travellers around the world.

SECTOR

Aviation

CHALLENGE

Volume sourcing
Complex project management
2 months to deliver 220 recruitments
Administrative management

SOLUTION

Large-scale project offer

RESULTS

Successful high-volume recruitment project: 200 additional cabin crew members recruited for summer 2023

Challenge

We assisted Air France in managing their high-volume recruitment campaign for additional cabin crew. These are flight attendants for seasonal fixed-term contracts from July to August. The project began as soon as Air France launched its communication campaign and lasted two months.

Within 48 hours, more than 1,600 applications were received in their ATS (Application Tracking System) for 200 fixed-term contracts to be filled. The task was to process this large volume of applications in accordance with Air France's procedures, which involved checking each candidate's administrative files, organising personality tests, and managing the administrative side of things until the candidate was either hired or rejected.

Solution

Our solution required three full-time recruitment officers for 1.5 months, two project managers for 2.5 months, and a team of ten recruitment consultants from Morgan Philips Specialist Recruitment, our partner in this project, for 1.5 months.

To successfully complete a large-scale recruitment project of this magnitude, we had to work directly in our client's ATS and from their personality test platform. We set up a dedicated telephone line and implemented calendar management tools to organise more than 60 personality test sessions. We automated reporting to give Air France the ability to track the project's progress on a daily basis.

We worked closely with the team at Morgan Philips Specialist Recruitment to ensure that Air France's procedures were followed and that the interview schedule was in line with the expected pace.

Project management played a decisive role in handling this large-scale recruitment project because, with multiple client contacts and large internal teams, it was essential to have flawless organisation. Communication with the Air France teams had to be easy and fluid.

Results

More than 1,600 applications processed by Morgan Philips Outsourcing
56 test sessions organised by Morgan Philips Outsourcing
350 face-to-face interviews conducted by Morgan Philips Specialist Recruitment

200 candidates recruited
20 additional candidates approved in case of withdrawal

This project was a challenge for the entire team. We combined the strengths of Morgan Philips Outsourcing's Research Officers, who worked with Air France's tools, with consultants from the Morgan Philips Specialist Recruitment to conduct the interviews. To ensure the success of this mission, we appointed two project managers who liaised with the client on a daily basis. We had to deploy new tools and a new organisational structure in less than a week. We delivered on our commitments, and the teams at Morgan Philips Outsourcing and Morgan Philips Specialist Recruitment can be proud of their achievement!

Anais

Customer Success Manager at Morgan Philips Outsourcing